Success through learning . 

©2008, Learning Path Training & Development (P) Ltd

EXCELLENCE CUSTOMER SERVICE

Recognizing the power customers have in your business is critical to the long-term success of the organization. Handling customers well is a challenge for everyone in the company. This course will show you how to manage customers to keep them coming back, establishing a long-term relationship that will only benefit your company and your customers.

 

WHY ATTEND?

The course helps staff to identify and understand customer needs so

that every single contact with your customers becomes an

opportunity for building positive relationships.

 

WHO SHOULD ATTEND?

Front line staff who are new to customer handling and may be

unaware of the basic principles of customer care and any staff who

deal with members of the public in their day to day work.

 

TOPICS COVERED INCLUDE:

 

· The skills needed for good customer handling

· Moments of truth . understanding the concept

· Exploring examples of good and bad customer care

· Recognizing the essential difference between customer satisfaction

· and customer delight

· How to identify opportunities for delighting your customers

 

BY THE END OF THIS COURSE YOU WILL BE ABLE TO.

 

· Raise understanding of the principles involved in delivering a customer focused service

· Identify and practice the skills needed in delivering customer care

· Increase understanding of the power of word of mouth. advertising

· Identify, understand and avoid the six common customer service failings

· Improve delegates ability to recognize and understand the signals customers give

· Acknowledge and understand the . Do’s and Don’ts of customer handling

· Help delegates to bring about Customer Delight

 

^Top

Back To Training Programs

Success through learning.

Training    Recruiting    Consulting