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Success through learning . |
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©2008, Learning Path Training & Development (P) Ltd |
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RETAIL SELLING SKILLS |
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Success through learning. |
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The Indian Retail Industry is amongst the fastest growing retail markets in the world Retailers across the country have reasons to rejoice as the Indian consumer continues to spend more and more. However, the Indian consumer is also becoming smarter and more demanding than ever. In today’s competitive retail space, customer service is the most decisive factor for success. Today, the qualities of a good sales person would include sound product knowledge, strong communication skills, and overall a pleasing personality. Learning Path appreciates these requirements and has designed a comprehensive course tailor made for the Indian retail staff.
WHY ATTEND?
Learning Path appreciates these requirements and has designed a comprehensive course tailor made for the Indian retail staff. It includes aspects of customer service, communication skills, behavior and attitude as well as core selling skills.
WHO SHOULD ATTEND? The program is designed for frontline retail staff involved in counter sales in supermarkets, food marts, malls and stand alone stores, who interact with customers on a daily, face to face basis.
TOPICS COVERED INCLUDE: Retail- The sunshine industry Merchandising Visual Merchandising & Space Planning Basics of Store Operations In Store Promotions & Marketing Retail Selling Skills Customer interaction skills Cashier’s Activities. Communication Skills / Personality Development & Grooming
BY THE END OF THIS COURSE YOU WILL BE ABLE TO. . Understand and implement a professional sales approach . Understand your customers needs and why they want to buy . Deal with difficult. customers . Plan and prepare your sales strategy
Effectively negate the following • lack of trained manpower • high employee turnover • low motivation amongst customer service employees · lack of product knowledge
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Training Recruiting Consulting |
